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Please be advised that we are experiencing very high volume right now. You are very likely to experience a few days of delay in getting an answer. 

Please bear with us as our friendly Customer Service Agents are getting back to every single message across all platforms.

Meanwhile, have a look through our HelpCenter, as you may find your answer in one of our articles there.

How you can help get an answer faster:

• We highly recommend you refrain from following up, as that will push your message to the end of the queue and further delay the moment we see your message.
• Please reach out to us on ONE communication channel only, to not duplicate your request across channels (social media, email, contact form, comments on crowdfunding platforms, replies to previous emails etc).