Returns & Exchanges
We offer a 1 year limited warranty on manufacturing defects. If you experience any issues with your product, please email us at contact@beyoufurniture.com and we'll be very happy to help.
Items that are bought as part of a Crowdfunding campaign/Pre-order offer, clearance sale, cannot be refunded or returned (unless received damaged and an email informing us about the damage, along with photographs showing the damage, is sent through to us no later than 24 hours from the time of pre-order receipt - in this case we will be doing everything possible to remedy the problem) - their order is final.
If your order is processed correctly on our site and your courier can't deliver it to you because you are not available and/or you are not collecting it from the post/courier office, the package will be returned to sender after a waiting period (the length of which depends on the procedures of your local post/courier office).
We make every effort to notify you that your package is ready for delivery so you can collect it and prevent having it returned to the sender.
We are not responsible for such involuntary returns and once the package returns to us, we consider the order closed.
Return packages incur a number of fees for us, which is why simply re-sending it back to you is not possible.
If you wish to have the package resent to you, you will be responsible to cover the additional fees we incurred because of its return.
A minimum US$150 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. You will also be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
If you wish to return a damaged item, please contact us no later than 24 hours from the date of your order receipt. We'll provide you with instructions on how to proceed and, if applicable, the return address. You will be responsible for the shipping cost of the return/exchange. As soon as we receive the item we will either repair or we will exchange the product for another one.
To avoid potential issues, we strongly recommend using a tracking service when returning any item.
If you received a damaged or incomplete order and have not notified us (via email, along with photographs showing the damage/problem) about the damage or missing items within 24 hours from the time you received the order, we will not take responsibility for the damaged or missing items.
The above does not apply if you pre-ordered items during any of our Crowdfunding/Pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The amount of days largely depends on your bank.
The above does not apply if you pre-ordered items during any of our Crowdfunding/Pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.
If you haven’t received your refunded funds yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@beyoufurniture.com and we will be happy to assist you.
There are certain situations where no refunds or replacements are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- The product that has been misused or changed.
No refunds or replacements will be made for sale items or end of line products.
The above does not apply if you pre-ordered items during any of our Crowdfunding/Pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.
We only replace items if they are received by the customer defective, incomplete or damaged due to our manufacturing negligence or error. You must contact us as soon as possible and no later than 24 hours from the time you received your order to inform us if you received a damaged/incomplete/defective product. If you need to exchange it for the same item, send us an email at contact@beyoufurniture.com and we'll provide you with all details necessary for the return.
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, we are happy to assess the situation and provide a solution. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems.
If the product is found to be damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund or exchange.
The above does not apply if you pre-ordered items during any of our Crowdfunding/Pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.
To return your product, you must contact us and we'll provide you with all details necessary for your return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for packages getting lost on the way to us.
Upon receipt of your return, we will assess the product(s) and if a refund is granted, the prompt refund will be issued to your original method of payment.
The above does not apply if you pre-ordered items during any of our Crowdfunding/Pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details..
We are sorry that we cannot accept international returns via our website. Please contact us and we will provide you with further instructions on where returns should be shipped.
Please notify us about any missing parts following the inspection of the goods on delivery. Please notify us within 24 hours of delivery by email at contact@beyoufurniture.com detailing the missing parts. You may also send in photos or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all there.
We cannot and will not accept liability for missing part(s), if they are reported after more than 24 hours after delivery.
If a part becomes faulty please do not use the product, preventing this way further damaging the product/part. Please notify us as soon as possible by emailing us at contact@beyoufurniture.com to inform us of the problem. We will arrange for a video call with our technical team, to properly understand what is the situation. If the goods prove to be faulty we can then arrange for a replacement part to be sent or provide a suitable solution.
If you received an incorrect, incomplete or damaged product, please contact our customer care immediately and no later than 24 hours from order receipt, so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
We will email you detailed return instructions to return your item(s), if this is the solution found appropriate after our evaluation.
If you're returning more than one item, we may ask you to ship items together or in separate boxes.
Your refund will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.
The above does not apply if you pre-ordered items during any of our Crowdfunding/Pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.
This depends on the reason for the return. If a product is incorrect, faulty or damaged (this does not apply to products received with damaged packaging) we will cover the costs of the return and the cost of delivering a replacement.
If the product is damaged due to improper use or or it is damaged intentionally, the return costs are supported by you.
We will not accept returns or cancellations if the product(s) have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.
While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered to you and it is your responsibility to take reasonable care of these items. If products were delivered flat packed they must be returned in the same way including complete disassembly, in the original packaging. Care must be taken to ensure the returned products are packed well, in the original packaging, to avoid damage or loss of parts in transit, the products remain your responsibility until they are received by us in an undamaged condition. Your statutory rights are not affected.
Refunds (where applicable) will be processed within 30 days after receiving the product. This is the maximum amount of days, but we will do our best to issue refunds as soon as possible.
If you pre-ordered items during any of our Crowdfunding/Pre-order campaigns, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.
Simply contact us at contact@beyoufurniture.com and we’ll get back to you as soon as possible.